Columbia Digital (Nikon Philippines) Development in Service Offering
Mr. Anderson Tan of Columbia Digital, the official Philippine distributor of Nikon, has just sent word about their new service policy.
As of 9/14/06:
SERVICE SERVICE:
1. We now have loaner units for Nikon pro users who will have their DSLR’s repaired for a period of time. Pro users, meaning those who use their DSLR to make a living (i.e. wedding photographers, studio photographers, news journalists, etc.). Just present a valid ID, calling card and sign a memorandum of agreement.
2. We will still be servicing grey market Nikon DSLR, lenses and Coolpix units due to popular demand but with a surcharge of 30% from the bill. We really have to discourage grey market and thus have to charge a LOT higher.
3. We will be servicing Nikon DSLR, lenses, Coolpix units bought from other countries providing that there is an international warranty and proof of purchase abroad (Sales Invoice) with a surcharge of 10% from the bill.
4. Lenses with international warranty will be absorbed by Columbia Digital excluding freight cost and customs duties if needed to be shipped to Nikon HK for repair.
5. New diagnosis time of your DSLR will be maximum of 5-7 WORKING DAYS.
6. Spare parts prices have already been reduced 5-10% on all spare parts.
7. We have started to stock ample spare parts by placing a huge order today for frequently consumed spare parts.
8. I think I’ve mentioned that we already purchased a LOT of new tools and equipment from Nikon HK.
9. We will be sending 2 new techs to Nikon HK in October for training.
10. We will be coming out with a Nikon Pro card before the year ends. This will feature discount on camera services.
December 17th, 2006 at 3:52 pm
I am the owner of Nikon Coolpix 8700. Today the motor of the zoom do not work very well. I would like to know if in your compagnie you can fix it. I am living in Cebu.
Sincerely yours,
Emmanuel Guillot de Suduiraut
December 20th, 2006 at 4:38 pm
Hi,
Columbia Digital should be able to service your unit. Is your unit still under warranty? If it is not, you will probably have to pay for the service fee and pay for the parts if they are to replace any.
I’m not connected with Columbia Digital so I suggest you get in touch with them directly.
Their contact info is at http://www.columbiadigital.net/contactus.htm
I Hope this helps.
November 10th, 2008 at 1:51 pm
how much would it cost to repair a nikon coolpix s500. lcd damage. please email me. thank you. =)
November 30th, 2008 at 10:01 pm
i have a coolpix s210 given to me by my sister from the states. I was using it occasionally when all of a sudden i cannot take pictures when the camera is set to auto flash. the shutter wont shot. however, if i set the camera to no flash, the shutter works and i noticed that when the camera is on, there is some noise. the camera is still new. What can i do. I hope it still can be remedied.